Terms & Conditions

This page tells you the terms and conditions on which We sell any of the products listed on our website.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

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1. Information About Us

www.synchro2.com​ is a site operated by SYNCHRO2 - EVANGELOS KALTSAS a company operating in Greece, 69 Thiras street, 16451 Argyroupolis .​ Our Company Number (ΓΕΜΗ) is 172208803000 and our is email address is: info@synchro2.com.

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2. Service Availability

We ship worldwide however it is in our discretion to choose not to deliver to a specific country.

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3.Your Status

By placing an order through our site, you warrant that:

• You are legally capable of entering into binding contracts;

• You are at least 18 years old; and,

• You are resident in one of the Serviced Countries.

4. How The Contract Is Formed Between You And Us

After placing an order, you will receive an email from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.

All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when We send you the Dispatch Confirmation.

We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order.

If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy.

The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We are entitled to refuse any order made by you for any reason.

When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

5. Consumer Rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. If you are an EEA user, as per the agreement, you may cancel a Contract any time within 14 days. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy.

If you are a contracting as a consumer in the EEA and you cancel your Contract under this clause, We will ​not refund delivery charges​ you have paid for delivery of the Products to you.

6. Availability And Delivery

Your order will be fulfilled within 1-2 days of receiving your order, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7. Price And Payment

The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include ​GR VAT .

Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

Prices are subject to change without notice but changes will not affect orders which We have already accepted.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

Payment for all Products must be by credit or debit card. ​We accept payment with Visa, Visa Debit, Mastercard and Maestro​. The cost of foreign products and services may fluctuate.

All prices advertised are subject to such changes. Only one promotion code can be used per order.

8. Our Returns Policy

For details on refunds, please refer to our ​Returns & Refunds Policy.

9. Our Liability

If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

• make good any shortage or non-delivery or incorrect delivery; or

• replace or repair any Products that are damaged or defective; or

• refund to you the amount paid by you for the Products in question.if you discover that your Product is faulty after ​7 day​s We reserve the right to request evidence, such as images of the defect, before issuing any refund of the price and/or any associated delivery charges.We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
  Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.Nothing in this contract shall exclude or limit your statutory rights.

​10. Intellectual Property Rights

All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.

11. Indemnity

You agree to indemnify, defend and hold harmless SYNCHRO2, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

​12.  Import Duty

If you order Products from our site for delivery outside Greece, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

13. Written Communications

Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Notices

All notices given by you to us must be given to us at info@synchro2.com

We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.

Notice will be deemed received and properly served immediately when posted on our website, ​24 hours after an email is senT. In proving the service of any notice, it will be sufficient to prove, in the case of an email, that such email was sent to the specified e-mail address of the addressee.

15. Transfer Of Rights And Obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action.

• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

• Impossibility of the use of public or private telecommunications networks.

• The acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

18. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

19. Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our Right To Vary These Terms And Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which We may decide.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products)

21. Law And Jurisdiction

These terms and conditions are to be construed in accordance with the laws of ​Greece and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the​ Greek Courts​.

22. After-Sale Service

Questions, comments or requests regarding these terms and conditions or our Products should be addressed to info@synchro2.com

If you have any complaints these should be addressed to info@synchro2.com

If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). ​Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found at http://ec.europa.eu/dr

23. Discount Code Terms And Conditions

Official The Prelevic Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from www.synchro2.com. To claim your discount, when in the ​‘My Bag’ section​ of your account there is an option to “Apply Coupon”​, which allows you to enter the promotional code in order to apply it to the order.

Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. ​Discount codes exclude sale and delivery charges​. Discount Codes and we reserve the right to withdraw them and refuse or restrict any order at any time.

24. Third Party

By responding ​accepting you agree to the following:

You grant to SYNCHRO2 and its affiliates and/or related entities a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the Hashtag(s) defined below in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant SYNCHRO2 the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.

SYNCHRO2 may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.

You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with Brand hashtags to social media platforms, you grant to the Brand, its third-party service providers who provide ​content management services​ ​and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded or Brand-tagged User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional emails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content.

You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.

The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using the Services, you are consenting to Olapic’s collection of any personal information you provide, on behalf of the Licensed Parties for the Licensed Parties’ use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Services. By using the Services, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.

You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.

The Licensed Parties reserve the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason.

25. Secured Payments

All payments made using the card are processed through the electronic payment platform of Stripe and PAYPAL and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Privacy & Safety

Your Guide to All Things Privacy

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1. All for you
Your data will only be used to benefit you and your shopping experience.

2. Our promise
You have our word that we’ll treat and protect your data like it’s our own.

3. Straight up
We’ll give it to you straight and keep you updated with what you need to know.

4. No small talk
Let us know your preferences – you decide what and how you hear from us.

5. Just the essentials
We won’t keep your data for no reason. If we don’t need them, we’ll delete them

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Protecting your Privacy at SYNCHRO2, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.

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HOW WE GET YOUR INFO

Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

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WHAT YOU’RE USING (DEVICE INFORMATION)

When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.

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LOG INFORMATION

When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.

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WHERE YOU’RE AT (LOCATION INFORMATION)

When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.

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LOCAL DEVICE STORAGE

We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.

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COOKIES AND SIMILAR TECHNOLOGIES

We collaborate with several third-party service providers who use various technologies to collect and store information about our customers when using our services. This includes the use of cookies to identify customers, the type of devices they’re engaging with us from and their actions.

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COOKIES

When visiting our websites or using our services we use cookies. Not as tasty as they sound – we’ve split info around this into four key cookie groups for your reference.
– Functionality Cookies – The cookies required for users to navigate the website and use features such as add to bag and login.
– Preference Cookies – The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal – it’s all about you!
– Analytics Cookies – The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.
– Targeting and Advertising Cookies – The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.

By using SYNCHRO2 Website or services you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that deleting or disabling the use of cookies may affect your experience and limit the functionality you can use.

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GETTING YOUR ITEMS TO YOU (DELIVERY)

We, of course, use your address and contact data to ensure we can deliver all the must-buy products you purchase with us to your front door as soon as possible. We will also drop you several emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.

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KEEPING YOU IN THE LOOP (MARKETING)

If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email. You can edit your marketing preferences, or choose to opt out at any time.

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TAKING YOUR MONIES (PAYMENT)

Not all the best things in life are free. At some point, if you buy from us, we’ll need to take the payment for them. We use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us to save your card details for future use, we use a secure storage method called tokenisation which means no one can see or copy your details. Good to know, right?

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THE NITTY GRITTY (FRAUD PREVENTION)

To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address), device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.

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PURCHASE HISTORY AND SAVED ITEMS

We get a pretty good idea of what you like, or might like, from your purchase history, wish list or saved items. We then use this data to show you more stuff you might like.

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FIXING YOUR PROBLEMS (CUSTOMER SERVICES)

If you ever contact our customer service team with a complaint or an issue, we’ll keep a record of your communication to help us in the future with any issues you may have. We may also use this to improve our team and ensure we can answer your questions correctly and efficiently. Just send us a note on info@synchro2.com

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KEEPING THINGS COOL AND CURRENT (USER EXPERIENCE)

We use cookie information and other technologies to provide a personalised user experience to our customers to give them the best shopping experience possible. This allows us to improve the quality of our services, and provide customers with the most relevant content. We use several automated systems that analyse content to provide customers with personalised search results, promotions and offers.

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ADVERTISING

We’re pretty big on putting ourselves and our brand out there to keep our customers up to date on our goings on and latest product offering. We do this through advertising. With this, we look to target you, the customer, with our banners and adverts – even when you’re using other websites and services not associated with us.
Our third-party advertising partners and its service providers will deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide it pseudonymous, this means it is not personally identifiable.
We also use a number of digital marketing networks, as well as several advertising technologies including pixels, ad tags, cookies, device identifiers and web beacons. The adverts you see from us will use some of the information we’re currently holding about you, or previous information from your use of our services. To learn more about the use of this information or to make choices about receiving personalised advertising provided by third parties, please visit the European Digital Interactive Advertising Alliance.

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SHARING INFORMATION

We take the protection of our customer’s data very seriously, so you can trust we wouldn’t, and don’t, sell or distribute any of your personal data to untrusted third parties. We do, however, share relevant parts of your personal information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with selected third parties. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. To help explain what they do we have broken these down to five key categories:
– Companies within SYNCHRO2 – our trusted family.

– Companies that manufacture our products. Due to our worldwide network ,proccesing and delivery of some products are procceced by selected third companies.
– Companies that help us and our customers use our services such as payment processors, warehouse team, courier companies and return services.
– Service providers that we work closely with to help us run things day to day and provide better experiences to customers. These companies include Google, advertising partners, our website hosting company and various other tools we use such as multi-variant testing etc.

Any other third parties will not receive your personal identifiable information. They may however get access to anonymized data which we use to identify patterns and market trends.

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YOUR INFORMATION AND USAGE OUTSIDE OF THE EUROPEAN ECONOMIC AREA(EEA)

Any third parties processing customer data outside of the EEA on behalf of SYNCHRO2 must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information to a third party, the third party’s access, use, and disclosure of the personal data must also comply with Privacy Shield obligations.

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KEEPING YOUR INFO ON FILE

When it comes to keeping your deets on file, we basically hold your personal information for:

As long as you have an account with us.
As long as it is needed to provide services to you.
Or as long as it is necessary in order to produce support related activities.
In certain cases, we may keep hold of some of your information after you have closed your account, or it is no longer needed to provide the services to you. This type of situation may arise if your details are needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

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SAYING NO TO UNWANTED MARKETING MESSAGES

If, at any time, you decide you want us to stop hitting you up via your inbox – this is cool. You can stop receiving any form of marketing messages from us by:
– Letting us know via updating your account settings to reflect this new request.
– Clicking on the ‘unsubscribe’ link in any email or text message you receive from us.
– Getting in touch and contacting our customer services team direct.

Once any of the above are actioned, we’ll update your profile. Don’t worry, choosing to stop receiving our marketing messages won’t stop communications with us completely. You’ll still get important updates you need to know about from us with regards to your order(s), we call these ‘service contacts’.

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YOUR RIGHTS

When it comes to your personal info, you have a lot of rights. These include:
– The right to be informed about how your personal information is being used by companies.
– The right to access the personal information we hold about you.
– The right to request the correction of inaccurate personal information we hold about you.
– The right to request that we purge your data, stop processing it or collecting it in some circumstances.
– The right to stop direct marketing messages.
– The right to request that we transfer elements of your data either to you or another service provider.
– The right to complain to your country’s data protection regulator

If you want to exercise your rights, have a complaint to make, or just have a question for us – get in touch!

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SAY HEY AND CONTACT US

Our customers are super important to us so feel free to hit us up with any issues or queries you have. Here’s when to get in touch:
– If you have any questions or feedback about this notice.
– If you would like us to stop using your information.
– If you want to exercise any of your rights mentioned above.
– If you have a complaint – if you feel we’ve let you down or there’s any areas we could do better, we wanna know about it.

Our Customer Care team is always happy to answer any questions you may have. Contact our team by dropping us a line through our contact us page